Everything I tried on here failed initially, not least because Logitech’s own support pages are a nightmare and regularly send the user around in loops or to dead pages. Just a quick FYI that might help anyone struggling to pair a G602 mouse with a non-unified receiver under Windows 10. If it still won’t connect and you are using the right mouse with the right receiver, feel free to drop a comment below, post in the groovy community help forum, or call Logitech customer support 1-64. A window like the one in the screenshot above will open in fact, it’s identical to the regular pairing window, but using this one will create a new instance of the pairing process. This action will bring you to a new window here, select Pair a New Device. In the connection utility, go back to the Welcome screen and click Advanced.

When pairing fails, Logitech suggests that you contact their customer support – but there is more thing you can try first.

Voila, the mouse should now be paired with the receiver. Just turn off your mouse ( or take out the batteries) and then turn the mouse back on. Instead, click the Next button on the welcome page, and the tool will tell you to plug in the new receiver after that, you’ll reach the pairing screen. Don’t worry – it doesn’t install anything. Once you’ve downloaded the Logitech Connection Utility ( logitech_connect.exe), then go ahead and launch it and open the application. Note: The connection utility does not support Mac computers, so you will need to download the SetPoint software if you are running a Mac.

Download only the Logitech Connection Utility.

But to keep this brief, we’ll look at just using the stand-alone Connection Utility. You can download the full SetPoint package from Logitech’s website.

On Windows, you can use either the SetPoint Logitech Mouse and Keyboard software or the Logitech Connection Utility. With these darn mouses, you’re almost always going to be required to use Logitech’s custom connection software. If you try to add devices from the control panel, that doesn’t work either. If you are working with a replacement receiver as I am – if you plug in the receiver and turn on the mouse, that won’t work.

Problem with logitech mouse mac